Terms and Conditions

Last updated: 19/03/2025

1. General information

1.1 These general Terms & Conditions (T&Cs) set out the terms agreed between us, Citation Styler, Calle Trafalgar, 08010 Barcelona, Spain (hereinafter referred to as the ‘Seller’ or ‘we’) and a consumer or business (hereinafter referred to as the ‘Customer’); these terms and conditions apply exclusively to the purchase of the goods and services offered, unless otherwise agreed in writing between the parties.

For the purposes of these General Terms and Conditions, a ‘consumer’ is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity. For the purposes of these General Terms and Conditions, a ‘business’ is a natural or legal person, or a partnership with legal capacity, which, when entering into a legal transaction, is acting in the course of its commercial or self-employed professional activity.

1.2. Any amendments to these terms and conditions shall be notified to the customer in writing, by fax or by email. If the customer does not object to such amendments within four weeks of receiving the notification, the amendments shall be deemed to have been accepted by the customer.

2. Conclusion of the contract

2.1. The presentation of the goods and services on offer does not constitute a binding offer on the part of the seller. Only when the customer places an order for goods or services does this constitute a binding offer in accordance with Section 145 of the German Civil Code (BGB). Should the seller accept the offer to purchase, the seller shall send the customer an order confirmation.

by email.

2.2. Once the offer has been submitted and the order has been successfully completed, the customer will receive a confirmation of purchase by email containing the relevant details. The customer must ensure that the email address they have provided is correct.

2.3. During the ordering process, the customer has the opportunity to correct the details they have entered. Before completing the ordering process, the customer is shown a summary of all order details and is given the opportunity to check their details.

2.4. The contract shall be concluded in German.

2.5. The seller shall contact the customer by email.

2.6. In the case of digital goods, the seller grants the customer a non-exclusive right, unrestricted in terms of location and time, to use the digital content provided for both private and business purposes. The transfer of the content to third parties, as well as its reproduction for third parties, is not permitted unless the seller has given its consent.

3. Terms of payment

3.1. The purchase price is payable immediately upon placing the order. Payment for the goods is to be made using the payment methods provided.

3.2. The prices stated at the time of ordering shall apply. The prices quoted in the price information include statutory VAT.

3.3. The customer may only set off claims against the seller’s claims by means of counter-claims that are undisputed, have been legally established or are ready for a decision.

4. Delivery terms

4.1. The goods ordered will be dispatched in accordance with the agreements made. Any delivery charges are listed in the product description and will be shown separately on the invoice.

4.2. Digital goods are made available to the customer in electronic form, either as a download or by email.

5. Right of withdrawal

5.1. Consumers are entitled to a statutory right of withdrawal. Further details are set out in the seller’s withdrawal policy.

5.2. In the case of contracts for the supply of digital content not stored on a tangible medium (in particular the citation styles on offer), the right of withdrawal ceases to apply once the seller has commenced performance of the contract after the customer has

1. expressly agreed that the seller may commence performance of the contract before the expiry of the withdrawal period, and
2. has confirmed that he is aware that, by giving his consent, he forfeits his right of withdrawal once the contract comes into effect.

5.3. The customer gives the necessary consent and confirmation during the ordering process. The seller shall provide the customer with a confirmation of the contract, including the aforementioned consent, on a durable medium (by email).

6. Warranty

Where the goods delivered are defective, the customer is entitled, within the limits of the statutory provisions, to demand rectification, to withdraw from or terminate the contract, to reduce the purchase price, or to claim damages or reimbursement of wasted expenditure. Defects disclosed prior to purchase do not constitute a warranty claim. The limitation period for warranty claims relating to the goods delivered is two years from receipt of the goods.

7. Limitation of liability

8.1. The seller shall be liable for wilful misconduct and gross negligence. Furthermore, the seller shall be liable for the negligent breach of obligations, the fulfilment of which is essential for the proper performance of the contract, the breach of which jeopardises the achievement of the purpose of the contract, and on the observance of which a customer may reasonably rely. In the latter case, however, the seller shall only be liable for foreseeable damage typical of the contract. The seller shall not be liable for breaches of duties other than those mentioned in the preceding sentences resulting from slight negligence.

8.2. The above exclusions of liability do not apply in the event of injury to life, limb or health. Liability under the Product Liability Act remains unaffected.

8.3. Given the current state of technology, it is not possible to guarantee that data communication via the internet will be error-free and/or available at all times. The seller therefore accepts no liability for the constant and uninterrupted availability of the online trading system and the online services.

8.4. The European Commission provides an online dispute resolution (ODR) platform, which you can find at https://ec.europa.eu/consumers/odr. We do not participate in dispute resolution proceedings before a consumer arbitration board.

9. Final provisions

9.1. Any amendments or additions to these terms and conditions must be made in writing. This also applies to the waiver of this requirement for the written form.

9.2. The law of the Republic of Spain shall apply, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. Mandatory provisions of the country in which a consumer has their habitual residence shall remain unaffected.

9.3. Where, at the time the contract was concluded, a consumer had their domicile or habitual residence in Spain and either

If, at the time the action is brought, the buyer has moved or their whereabouts are unknown at that time, the place of jurisdiction for all disputes shall be the seller’s registered office.

If a consumer does not have their domicile or habitual residence in a Member State of the European Union, the courts at the seller’s place of business shall have exclusive jurisdiction over all disputes.

If the customer is acting as a trader, a legal person governed by public law or a special fund governed by public law with its registered office in

Within the territory of the Republic of Spain, the seller’s registered office shall be the exclusive place of jurisdiction for all disputes arising from this contract.

9.4. Should any provision of this contract be invalid or contrary to statutory provisions, this shall not affect the validity of the remainder of the contract. The invalid provision shall be replaced by mutual agreement between the contracting parties with a legally valid provision that most closely approximates the economic meaning and purpose of the invalid provision. The foregoing provision shall apply mutatis mutandis in the event of any omissions in the contract.

Questions?

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