Through the automation, WSSS employees now save many hours of manual labour,. sources of error have been minimisedand even last minute changes can be implemented quicklywithout having to manually revise all entries and files.
I produced comprehensive manual that documents the entire workflow - a reliable reference work for all future projects. At the same time, the new solution enables organisation-wide, cloud-based access to all sources. Zotero is now used not only as a citation tool, but also as a central literature and knowledge database.